If the information of some project is coming to customer service dept, the customer service will check all the details and then provide the price for end users to check if it is workable, if the price is Ok, then registered in customer service system.

Once the project is confirmed with design details and then go to production design process.

and at the same time for sampling process. Kibby sample is recommended .

Modify the design & colors as per client's comments and flooring the carpet design and show what effect looks like after installation of carpet.

Once the bulk custom order confirmed to SYG, the production process will be implemented according to the required delivery time and all the details of order requirements such as location marks on carpet head and edges protect by surplus yarn filled on both sides of carpet for well-pattern match side by side. 

All the details will be double-checked by SYG's inner control process and necessary with clients for 100% sure of quality guarantee.

Although on-line check on each process but before delivery, the Final Q.C. will check all the details to make sure 100% details will be met as custom order required such as extra surface color check and  moisture containing check and recorded in check list.